Post by account_disabled on Mar 9, 2024 5:24:22 GMT
Having an organized work environment is a task that not only helps in optimizing activities, but also in customer service. With a service flow with pre-established standards, an organization's employees can increase productivity , while consumers do not run the risk of not being served. To help your business be efficient in this process, there is the Service Rotation at ChatGuru. ChatGuru is a management system platform for WhatsApp , which, using technology, was created especially to help companies provide excellent customer service through the social network. With Service Rotation, one of the tools provided by the software, it is possible to register several users in a queue, in which ChatGuru is responsible for automatically delegating new contacts to users. Learn more about the feature below. ChatGuru Service Rotation In the rotation, it is possible to define how customer service will be distributed when these people start a conversation with the brand.
The feature also allows a user to be added more than once to the queue, if the administrator wishes. In addition to offering great customer service flow control, ChatGuru's rotation is easy to configure. To do this, just click Paraguay Mobile Number List on the “Users” menu, then click on “Service Rotation” and select the users or departments you want to put in the queue. When adding departments, it is worth remembering that the rotation will delegate service to the entire department and not just to one user in the department. image 2 ChatGuru In the rule tab, you can define whether the user should be skipped if they are offline. The feature is useful to avoid delegating a customer to a user who is not available at the time and leaving the consumer unattended. If you want to deactivate a user or department in the rotation, without deleting it from the queue, simply change its status between active and inactive . ChatGuru Other tools made available by ChatGuru help companies improve relationships and conversations with customers or potential customers.
Our software has several filters that help you find a conversation quickly and conveniently, scheduling messages, the option to send a pre-recorded audio message as if it had been recorded at the same time , chatbots and other features. Find out more about our technology and how it can help your company expand by speaking to our team of experts. ChatGuru can be integrated with brands from the most diverse segments.Even more so when we analyze the scenario that shows the platform's growth potential and the importance of videos in current marketing. 1. WhatsApp Most Brazilians who have smartphones also have the WhatsApp mobile application installed on their devices, making it the most popular social network. Furthermore, the instant messaging social network became the most used in the country as a whole, in 2022, according to the results of a study carried out by We Are Social and Hootsuite. The Digital 2022: Brazil survey revealed that WhatsApp is used by 96.4% Brazilians who are on social networks and aged between 16 and 64.
The feature also allows a user to be added more than once to the queue, if the administrator wishes. In addition to offering great customer service flow control, ChatGuru's rotation is easy to configure. To do this, just click Paraguay Mobile Number List on the “Users” menu, then click on “Service Rotation” and select the users or departments you want to put in the queue. When adding departments, it is worth remembering that the rotation will delegate service to the entire department and not just to one user in the department. image 2 ChatGuru In the rule tab, you can define whether the user should be skipped if they are offline. The feature is useful to avoid delegating a customer to a user who is not available at the time and leaving the consumer unattended. If you want to deactivate a user or department in the rotation, without deleting it from the queue, simply change its status between active and inactive . ChatGuru Other tools made available by ChatGuru help companies improve relationships and conversations with customers or potential customers.
Our software has several filters that help you find a conversation quickly and conveniently, scheduling messages, the option to send a pre-recorded audio message as if it had been recorded at the same time , chatbots and other features. Find out more about our technology and how it can help your company expand by speaking to our team of experts. ChatGuru can be integrated with brands from the most diverse segments.Even more so when we analyze the scenario that shows the platform's growth potential and the importance of videos in current marketing. 1. WhatsApp Most Brazilians who have smartphones also have the WhatsApp mobile application installed on their devices, making it the most popular social network. Furthermore, the instant messaging social network became the most used in the country as a whole, in 2022, according to the results of a study carried out by We Are Social and Hootsuite. The Digital 2022: Brazil survey revealed that WhatsApp is used by 96.4% Brazilians who are on social networks and aged between 16 and 64.